FAQ

Find concise answers about choosing OXO products, delivery, after-sales requests and store support here.

When should I expect a shipment?

Preparation usually takes 1–2 business days after authorization. After dispatch, travel is estimated at 4–6 business days. Shipping prices and supported destinations are shown at checkout; read the Shipping Policy for more detail.

Can a non-defective product be returned?

Yes, if it qualifies as a new, unused item and the request is made within 30 days after delivery. Damage, defects, incorrect or incomplete items and material description differences are also considered. Consult the Refund Policy.

Are exchanges and prepaid returns available?

Qualifying exchanges are accepted, subject to approval and stock. Wait for approval before mailing with the free prepaid label included in the parcel. No restocking fee applies.

How are refund and payment questions handled?

An approved refund is processed or initiated to the original method within 10 days, while provider posting may take longer. Checkout shows available payment methods. For tracking, payment, privacy or order help, use Contact Us.