Refund Policy

This shop considers returns of qualifying new OXO merchandise, whether the concern is a defect or simply a change in what the customer wants. Eligible exchanges may be requested as well.

Start within the request window

Contact lawanyahuza78@gmail.com no later than 30 days after delivery. For a preference change or wrong selection, the product must be new, unused and in its original condition. Damage, defects, wrong goods, missing components or a material difference from the description may also be reviewed. This policy does not remove mandatory legal rights.

Get approval before returning

Give the order reference, checkout email and reason, plus photographs or video when an item has a problem. Do not send it before approval. We confirm the proper return address and mailing directions once the request is approved. A free prepaid return label comes inside the original package; if it cannot be found, ask us for assistance. We charge no restocking fee.

Exchange or original-method refund

Exchange availability is decided after review and depends on stock. Once a refund is approved, we process or initiate it to the original payment method within 10 days. Your bank or payment service may need additional time to post the funds.